In the event of an international catastrophe, a team of around 5 persons could be provided for attendance to a catastrophe scene. This could be anywhere in the Northern Pacific, Australia, New Zealand, USA or the Caribbean, or wherever the international market requires assistance.

All claims both New Zealand and international are serviced through the Christchurch, New Zealand office base. Personal Assistant, Karen Hill, is the main contact for all matters relative to claims control and management.

With the assistance of the ever evolving electronic support systems, dictation is sent via e-mail to the home base for processing and e-mailed back to the field staff for checking and on sending, together with scanned support documents. This proves to be a very efficient method of management of the claims reports.

At the catastrophe scene, the claims management in total is serviced through the on site team for in particular volume claims. This proved to be very successful in the typhoon "Pongsona" claims, where the support team  serviced the matter extremely well, by way of assembling the files into Eastlight folders suitable for anyone to refer back to at any time, following departure of the CAT support team.

Of particular interest is the close relationship the team provides to the Brokers concerned. All customers are treated with personal and cultural respect and provided with the best service on a personal basis. Peter MacLeod overviews all of this and is ever present at the various sites.